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Delivery and Shipping Policy:
EZ Gondola ships nationwide and exports using a logistics company to ensure a cost effective LTL carrier system as well as contract loads for very large orders. Call our office for details 1-800-576-7577. Small orders of only shelves, less than 150 LBS, may ship FedEx Ground.
Inspections: Please be sure to inspect all shipments immediately upon arrival. Print or download our “Receiving Shipments – Guidelines” document, when completing your order, for step by step instructions to receive your shipemnt. EZ Gondola and our manufacturers take exceptional care packing products. Signing a delivery receipt clear, without reporting damage or suspicion of hidden damage, removes damage responsibility from the carrier and places any damage replacement cost with you the customer. If, upon accepting shipment as clear, you find hidden damage later, you must contact EZ Gondola (614-888-7577) and the carrier immediately and request an inspection. Failure to request an inspection within 5 days of receiving will remove responsibility from the carrier and EZ Gondola for claims.
Transportation Damage Claims: Claims for damage on customer selected carriers is the sole responsibility of the customer. Claims for damage on a EZ Gondola selected carrier must be received within 5 days. Claims must have a signed delivery receipt indicating the damage and signed for by the customer and the carrier. Photos of damaged freight are extremely helpful. CLAIMS FORWARDED TO US WITHOUT A SIGNED DELIVERY RECEIPT BY BOTH PARTIES WILL NOT BE ACCEPTED.
Liability: EZ Gondola is not liable for any cost related to or associated with any missed delivery dates, times or backorders beyond our control.
Receiving Guidelines
Other Terms and Conditions:
Warranty: EZ Gondola warrants that products will be free from defects in materials and workmanship for a period as specified by the manufacturer. Buyer must make claims for defects in writing. Manufacturer warranties apply to all products sold.
Cancellations: If you must cancel an order you may be subject to a cancellation fee of up to the total purchase order amount. Cancellation fees are charged under these conditions: custom products or finishes once the manufacturing process has begun or where the manufacturer has incurred expenses in preparation or set up. Cancellations must be received and acknowledged in writing. Where applicable, buyer will be responsible for all restocking fees and freight, if incurred, in addition to the cancellation fee.
Returns: EZ Gondola will accept product returns as follows: Request a return authorization within 10 days of receipt of your shipment; select your carrier and return shipment prepaid (your expense) or EZ Gondola will have a carrier handle and deduct the freight cost from the credit. Shipments returned freight collect will be refused; returns are subject to a 25% restocking charge; original shipping and handling costs are not subject to refund; products must be in re-saleable condition to obtain full credit; maintain the products' original packaging were possible.
Taxes: Shipments to OH will include sales tax unless a 'certificate of exemption' is provided and on file at EZ Gondola. Any tax or duty required by law on products or services rendered in other states shall be the responsibility of the buyer. Call us at 800-576-7577 EST for any sales tax question.
Prices:
All prices are subject to change without notice. EZ Gondola makes every effort to make sure prices are current when quoted but are subject to manufacturer pricing policies.
Customer Satisfaction:
EZ Gondola wants every customer to have a good business experience when purchasing our goods and services. Good policies and procedures help ensure that the experience is fair to both parties. We care about what you think and what you have experienced at EZ Gondola and invite you to comment at any time. Open and honest communication is the best policy for a positive and lasting business relationship. See our contact page to communicate.
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